The answers to your questions live here.

How do I use the service?

Browse the list of verified psychics on itspyschic based on the category or area of interest. If the psychic is online, you will see "I'm Online". Click the button to get started.

I put in my payment information, when do I get a call from the person I want to speak with?

Once the payment is authorized, we will try to connect you with the psychic immediately. If he/she does not answer the phone, the call has not gone through and you will not be charged for the amount.

My call didn't go through, but the charge on my credit card is still pending. When do I see this drop off?

If a call does not go through, we drop the hold on your card immediately. Depending on your credit card provider, it will take 1 to 3 business days to see the pending charge removed. Please contact your provider if the amount is still pending.

But I used a Debit Card, why did you take the amount and when will it be refunded?

Debit Cards are charged immediately to verify you have the amount for the call available. If the call does not connect, you will be refunded within 1 to 3 business days.

My card was declined, what do I do?

Please contact your credit card provider and ask if there are any holds preventing you from using your card on our site. You can also verify that you typed in the information correctly (address and zip code are up to date).

I do not have a credit card or debit card, can I still use your service?

Unfortunately not. We only accept Visa, MasterCard and Discover as authorized payments.

What if the psychic I want to speak with isn't available?

If the psychic is unavailable, you can decide if you would like to be notified by phone call, email or text when they next come online.

Are your psychics real?

Absolutely! Before psychics are added on itspsychic, they go through an extensive verification process that only accepts the best and most gifted providers.

What happens if I need to end the call early?

We understand things happen and you or the advisor has to end things before your time is up. Make sure to have the psychic hang up first so your call is prorated for the correct amount of time.

What happens if I end the call first?

If you end the call prior to the end of the timed session, you will be charged for the full amount agreed upon.

What if I don't want my call to end yet?

If you are having a great connection with your psychic, you may extend the call for the amount of time you desire. When you are currently on a call, a window will pop up with the amount of time remaining on the call. There will be a drop down option on that same page, asking if you would like to extend the call and for how many minutes. The additional time will begin after the original call without disconnecting!